Handelsbetingelser for Nepaia ApS

Nepaia ApS
Harekæret 49
5220 Odense
TLF: +4500000000


Nepaia ApS accepts online payments with Dankort, Visa, Mastercard, Mobilepay Online. Payment will only be deducted from your account when the physical item is shipped or the virtual product is created unless otherwise agreed or stated in your order. All amounts on the website include VAT. The website uses the following currencies for pricing: Denmark - Kroner (DKK) Nepaia ApS uses a secure payment server that encrypts all information with SSL protocol which means your data is secure and can not be read by other outsiders. Nepaia ApS's own website also uses encryption with SSL protocol.


The delivery time for your order is 1-3 business days.

Nepaia ApS sends goods with the following: GLS - Private, GLS - Parcel shop, PostNord - Private, PostNord - Optional delivery point, Bring - Private (Evening delivery)

The freight is calculated based on weight.

You will be able to choose between having the package sent "without delivery" or "with delivery".

You will always receive a track and trace number so you can track your package, from our warehouse and home to you.


There is a 14-day full right of return on items purchased on the website unless otherwise agreed or stated in your order.

The 14 day period starts on the day the order is delivered.

You will bear any return costs yourself.

Requests for cancellation must be notified to us no later than 14 after delivery and be received by us no later than 14 days after we have been informed of your use of the right of withdrawal.

Requests for the use of the right of withdrawal must be sent by email to info@nepaia.dk. The notice must clearly state your wish to exercise the right of withdrawal.

Varens stand ved returnering

You are liable for the deterioration of the value of the item, which is due to handling other than what is necessary to determine the item's nature, properties and function. This means that you must try the item in the same way as if you were shopping in a physical store.

If the item has been tested in addition to what is described above, it is considered used and of impaired value. This means that if you cancel the purchase, you will receive a small part or none of the purchase amount back. It is up to Nepaia ApS to assess the condition of the product.


There is a 2-year right to make a complaint about products in accordance with the Danish Sales Act. The right of complaint applies to all errors in software, material and manufacturing.

Complaint regarding. Defective situation must be reported to Nepaia ApS within a reasonable time after receipt. Here, max. two months as a reasonable time, unless otherwise agreed. We reimburse reasonable shipping costs.

The complaint is dropped due to incorrect or unusual operation of the product.

Nepaia ApS covers the return costs to a reasonable extent.

Upon return, contact the company:

Nepaia ApS
Harekæret 49

TLF: +4500000000

Complaints are not received if these have been sent on COD.

Privacy Policy

We do not resell personal information and do not pass on your personal information to others, they are only registered in our customer directory. You can have your information deleted at any time.

In order for you to enter into an agreement with Nepaia ApS, we need the following information:
. Name
. Address
. Phone number
. Email address

We register your personal information for the purpose of being able to deliver the item to you.

The personal information is registered with Nepaia ApS and stored for up to five years, after which the information is deleted.

When personal information is collected via our website, we ensure that it is always done by giving your express consent, so that you are informed about exactly what information is collected and why.

The director and the employees of Nepaia ApS have access to the information that is registered about you.

The data responsible for Nepaia ApS is: Mikkel Tastesen

We do not store and transmit customer information encrypted.

As registered with Nepaia ApS, you always have the right to object to the registration. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in connection with this should be directed to info@nepaia.dk.


At https://nepaia.dk cookies are used for the purpose of optimizing the website and its functionality, and thus make the visit as easy as possible for you.

You can delete cookies from your computer at any time, see the instructions on Webshop Cookies and Privacy Policy.


We use a log statistic at https://nepaia.dk, which means that a statistics system collects information that can give a statistical picture of how many visitors we have, where they come from and where on the website it is left. mv.

The log statistics are only used for the purpose of optimizing Nepaia ApS's website.

Customer protection laws

Read more about our customer protection laws here;


Klager over produkter kan sendes til:

Konkurrence- og Forbrugerstyrelsens
Carl Jacobsens Vej 35
2500 Valby

For EU customers please refer to the following.

In the event of a complaint, our email address must be stated: info@nepaia.dk and the website on which you purchased the item.